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Author Topic:   No service to customer who insults special needs child
libraschoice77
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posted January 20, 2013 01:02 PM     Click Here to See the Profile for libraschoice77     Edit/Delete Message   Reply w/Quote
I can't believe a man would say such a thing in front of his own children about this poor little boy, I am glad this waiter did what he did
http://www.nydailynews.com/news/national/waiter-refuses- serve-customers-insulted-special-needs-child-article-1.1243239

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Debby4
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posted January 20, 2013 02:14 PM     Click Here to See the Profile for Debby4     Edit/Delete Message   Reply w/Quote
:O That guy 'ought to be shamed. .-. The kid was only five. Get over it! I'm glad that guy stood up and did something though. But then again... If he would have been quiet about it... No big deal right? Or is it a good thing to speak up? I don't know. The world is all messed up with personal opinions now.

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PixieJane
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posted January 20, 2013 05:44 PM     Click Here to See the Profile for PixieJane     Edit/Delete Message   Reply w/Quote
Reminds me of this ad against racism:
http://www.youtube.com/watch?v=6yVMik5Mfwk

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hannaramaa
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posted January 20, 2013 09:03 PM     Click Here to See the Profile for hannaramaa     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by libraschoice77:
I can't believe a man would say such a thing in front of his own children about this poor little boy, I am glad this waiter did what he did
http://www.nydailynews.com/news/national/waiter-refuses- serve-customers-insulted-special-needs-child-article-1.1243239

OH! That's very heart-warming. I have always worked in customer service in some form or another (I say always... I've been working for, like, what? 6 years?) There were many times especially when I worked at a tag agency that I wanted to just stand up and slap someone, but I didn't know how to do that gracefully which the waiter did.

That said I think it's sad this is newsworthy. It's a wonderful story but what's that say about our culture that a person being a decent human being makes the news?

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libraschoice77
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posted January 23, 2013 11:23 AM     Click Here to See the Profile for libraschoice77     Edit/Delete Message   Reply w/Quote
The main thing that concerned me about the article was how it mentioned the father making aweful remarks about the little boy in front of his own children. Its a domino effect, if child see their parents being like this than they think its ok to put people down. No wonder we have such a problem with ignorance and bullying within schools. Alot of this type of behavior comes from within the home.

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libraschoice77
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posted January 23, 2013 11:23 AM     Click Here to See the Profile for libraschoice77     Edit/Delete Message   Reply w/Quote
Dp

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mirage29
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posted January 23, 2013 04:42 PM     Click Here to See the Profile for mirage29     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by hannaramaa:
OH! That's very heart-warming. I have always worked in customer service in some form or another (I say always... I've been working for, like, what? 6 years?) There were many times especially when I worked at a tag agency that I wanted to just stand up and slap someone, but I didn't know how to do that gracefully which the waiter did.

That said I think it's sad this is newsworthy. It's a wonderful story but what's that say about our culture that a person being a decent human being makes the news?


[ital. was mine]

hannaramaa, this attention to the 'gesture' by the waiter is a sign of how we are in a 'social revolution' right now...

"Social Norms" are changing. What has been considered "special" and "privileged" are taking on new meanings... The shifting will hopefully protect the people who have been the most vulnerable to bullying, and public attacks. We grow and mature, evolving towards more tolerance and humane inclusivity.

See these definitions-- the work of William Graham Sumner (1840-1910) provided by Tom Cravens... http://www.tomcravens.com/norms.html

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mirage29
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posted January 23, 2013 04:58 PM     Click Here to See the Profile for mirage29     Edit/Delete Message   Reply w/Quote
Oh, PixieJane!!! What a howl!! I this!! Still lmao!!

...surprise !!

quote:
Originally posted by PixieJane:
Reminds me of this ad against racism:
http://www.youtube.com/watch?v=6yVMik5Mfwk

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mirage29
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posted January 23, 2013 05:06 PM     Click Here to See the Profile for mirage29     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by libraschoice77:
The main thing that concerned me about the article was how it mentioned the father making aweful remarks about the little boy in front of his own children. Its a domino effect, if child see their parents being like this than they think its ok to put people down. No wonder we have such a problem with ignorance and bullying within schools. Alot of this type of behavior comes from within the home.

yes, libraschoice77!! I agree whole-heartedly... so sad for many these days.. Your Libra would be acutely aware of that... (Yay for Libras in our world!!)

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libraschoice77
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posted January 24, 2013 12:16 PM     Click Here to See the Profile for libraschoice77     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by mirage29:
yes, libraschoice77!! I agree whole-heartedly... so sad for many these days.. Your Libra would be acutely aware of that... (Yay for Libras in our world!!)


Yes, I agree with you how times are changing socially with thing over the years. Hopefully things get better as far as how people treat one another. People are always going to believe what they want and act accordingly. My Libra way really has a difficult time reading articles like this, its why I try not to read the news anymore because it ends up bothering me alot. I think I would have went off on that man if I would have seen that in person first hand.

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charmainec
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posted January 28, 2013 12:45 AM     Click Here to See the Profile for charmainec     Edit/Delete Message   Reply w/Quote
I'm glad the waiter refused to attend to them. I would do the same and what is that dad teaching his kids by saying what he did in front of them? This how the vicious cycle continues.

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sand
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posted January 28, 2013 01:21 AM     Click Here to See the Profile for sand     Edit/Delete Message   Reply w/Quote
I don't agree. I would have fired the waiter for not doing his job. Plus that line about uncontrollable emotions. Ugh.. Mangina.. Control it. Do your job.

Yes of course downs is a sad disease and it's sad that people are rude but that is his opinion. He will and is entitled to have it. No need to make a scene or make the news. #dramaqueen

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charmainec
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posted January 28, 2013 02:14 AM     Click Here to See the Profile for charmainec     Edit/Delete Message   Reply w/Quote
Sometimes we have to stand up for what we believe in. Imagine people kept turning a blind eye or deaf ear.
Job or not, I still would speak up nor do I think the waiter was being a "drama queen".

And just because we have jobs and have duties to fulfill does not mean that we do not have HEARTS.

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charmainec
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posted January 28, 2013 02:33 AM     Click Here to See the Profile for charmainec     Edit/Delete Message   Reply w/Quote
I suppose that's the differences the world. Those who take action and make a change and those who don't.

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Ceridwen
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posted January 28, 2013 06:45 AM     Click Here to See the Profile for Ceridwen     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by sand:
Yes of course downs is a sad disease

It`s not a disease, as diseases are defined as being changeable (either getting healthy again or getting worse).

And sadly I think that the waiter WOULD have been fired, if his actions didnt have positive consequences for the restaurant.

Needless to say that I would have never set a foot into an etablissement like that then.

However, even more sadly Ive had to deal with ignorant "adults" like this customer all my life (as my brother has the Down syndrome). As a kid it constantly puzzled me how grown men could be so afraid of a little boy and not even know that the Down syndrome is not contagious.

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Ceridwen
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posted January 28, 2013 07:04 AM     Click Here to See the Profile for Ceridwen     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by sand:
people are rude but that is his opinion. H

Having an opinion is not an excuse for being rude.

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charmainec
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posted January 28, 2013 07:08 AM     Click Here to See the Profile for charmainec     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Ceridwen:
Having an opinion is not an excuse for being rude.

Agreed.

------------------

quote:
Remember, love can conquer the influences of the planets....It can even eliminate karma.

Linda Goodman

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sand
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posted January 28, 2013 07:27 AM     Click Here to See the Profile for sand     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by charmainec:
Sometimes we have to stand up for what we believe in. Imagine people kept turning a blind eye or deaf ear.
Job or not, I still would speak up nor do I think the waiter was being a "drama queen".

And just because we have jobs and have duties to fulfill does not mean that we do not have HEARTS.


If the waiter spoke that way I would fire him too. I suppose I feel there were other ways he could have handled it without being rude himself.

I do run a medium sized food service business. I do have cancer mc and look after my employees but I feel there is always a correct decision you can make and this wasn't one of them principled or not..

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Ceridwen
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posted January 28, 2013 07:59 AM     Click Here to See the Profile for Ceridwen     Edit/Delete Message   Reply w/Quote
how would you have dealt with the situation?

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charmainec
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posted January 28, 2013 08:12 AM     Click Here to See the Profile for charmainec     Edit/Delete Message   Reply w/Quote
"I'm sorry. I can't serve you", is rude?
I see no rudeness in that statement compared to the comment the other man had made.

He was standing his ground and even IF he was fired at least he would feel good for making it clear that those types of comments are unacceptable.

------------------

quote:
Remember, love can conquer the influences of the planets....It can even eliminate karma.

Linda Goodman

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charmainec
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posted January 28, 2013 08:28 AM     Click Here to See the Profile for charmainec     Edit/Delete Message   Reply w/Quote
Not only that. If he was fired it could have still made the new, "Boss fired me for defending a little boy" = negative media which would impact negatively on the owner and business.

The owner obviously felt some compassion. Who knows, this incident could have very well made them more popular.

I own two businesses of my own too and I'm telling there's a fine line..

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sand
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posted January 28, 2013 09:38 AM     Click Here to See the Profile for sand     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by Ceridwen:
how would you have dealt with the situation?

Reprimand the customer but still serve him. Besides it sounds so passive aggressive. Not serving someone. Pfft. He should have been more of a man and kicked the customer's ass if he really felt THAT bad. None of this refusal sh1te. Yeah I would still fire him if he did that but he earns my respect at least.

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sand
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posted January 28, 2013 09:43 AM     Click Here to See the Profile for sand     Edit/Delete Message   Reply w/Quote
quote:
Originally posted by charmainec:
Not only that. If he was fired it could have still made the new, "Boss fired me for defending a little boy" = negative media which would impact negatively on the owner and business.

The owner obviously felt some compassion. Who knows, this incident could have very well made them more popular.

I own two businesses of my own too and I'm telling there's a fine line..


Great businesses do not go by fads or whatever is on the news. They are built to last. So they made the news. Will people eat there because they are nice to Down syndrome kids? Maybe for a week or two.. Or will people eat there because they serve great food and a great dining experience?

Certainly the experience part was diminished by this little brouhaha. Nobody likes discrimination (even if it wasn't from the staff) but IMO the food should speak for itself. Besides a waiter is no chef!

I think both of them should have just stfu. But no. This isn't even news worthy really. People have downs. People are rude. People dine out. Happens everyday.

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sand
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posted January 28, 2013 11:05 AM     Click Here to See the Profile for sand     Edit/Delete Message   Reply w/Quote
quote:
However, even more sadly Ive had to deal with ignorant "adults" like this customer all my life (as my brother has the Down syndrome). As a kid it constantly puzzled me how grown men could be so afraid of a little boy and not even know that the Down syndrome is not contagious

Yeah that is pretty stupid. I have a 46 year old uncle too with schizoid. Not downs. I take him to every new movie every Wednesday. If not me a caretaker. He acts like an 8 y.o. still.. So far I have not encountered rudeness from the service industry or from movie goers/ diners all these years. I would understand though. Wouldn't give a funk but I would understand.

Think of it as if the waiter overheard something he wasn't supposed to. I mean it wasn't a comment blurted out in the direction of the child right? I mean that's what I read.. The comment was.. Overheard.. People can have so many reasons for saying that.. Like they want to crack a joke or be cocky in a rather inappropriate way.. We can't tell.. He may have meant it as a joke.. Or had a big mouth Aries merc! idk!

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sand
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posted January 28, 2013 11:15 AM     Click Here to See the Profile for sand     Edit/Delete Message   Reply w/Quote
I would also never want this kind of publicity. Ever.

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