Posts: 2697
From:
Registered: May 2009

posted July 17, 2013 12:08 PM            

---

Seems like good ol Norton has become it's own virus. My computer works fine but won't link onto the net. Had the Internet providers out here yesterday, all things working on their end, but still can't get on. They suspect Norton as the culprit as they have seen this before.

But I can't open Norton to uninstall.

Any ideas?

IP: Logged

Posts: 980
From: Transylvania
Registered: May 2012

posted July 17, 2013 01:38 PM            

---

Try the "Norton Removal Tool" - http://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_ EndUserProfile_en_us

- click on one of those links for download - based on the product that you own.

IP: Logged

Posts: 5461
From:
Registered: Oct 2011

posted July 17, 2013 02:01 PM            

---

Go into Safe Mode... use Control Panel to uninstall.

IP: Logged

Posts: 214
From: UK
Registered: Jul 2012

posted July 17, 2013 05:02 PM            

---

Try what the others said; Norton is possibly the worst computer security virus package out there. If you want good antivirus, get McAfee, BitDefender or F-Secure. I believe they are pretty decent.

A message to all users with NORTON, DELETE IT!!!!!!

IP: Logged

Posts: 5461
From:
Registered: Oct 2011

posted July 17, 2013 06:33 PM            

---

AVG is free and is quite unintrusive. It's also free, do you can't expect too much. But it is far far better than Norton or McAfee.

IP: Logged

Posts: 2697
From:
Registered: May 2009

posted July 17, 2013 08:12 PM            

---

Thanks all! Will try safe mode cause I can't get online at all

IP: Logged

Posts: 2697
From:
Registered: May 2009

posted July 17, 2013 08:14 PM            

---

May ask for help with safe mode if I can't figure it out tomorrow, again thank you and many blessings!!!

IP: Logged

Posts: 2697
From:
Registered: May 2009

posted July 17, 2013 08:31 PM            

---

wow! safe mode, and cant even get into norton in safe mode!

wht????

IP: Logged

Posts: 2697
From:
Registered: May 2009

posted July 17, 2013 08:33 PM            

---

went to control panel, intstall/uninstall progamgs and cant get to norton..

should i try the safe mode with out net options?

IP: Logged

Posts: 932
From: past, present, and future
Registered: Aug 2010

posted July 17, 2013 08:51 PM            

---

Do you have two user logins? If you can go on to the guest user area and then try installing/uninstalling the programs, and another one to add is Malware Bytes. Have used this to take off a serious Trojan Horse that almost had my laptop in the pile.

IP: Logged

Posts: 2697
From:
Registered: May 2009

posted July 18, 2013 10:33 AM            

---

hi libras, no, no second user option.

yea, I am about done, cant do anything with it.

my last attempt will be to transfer all my documents to my external hard drive and have somebody take this thing down and start all over with it.

it is a Dell about 5 years old, so probably approaching it's death anyway..

again, thanks all!!!

)~(

IP: Logged

Posts: 2697
From:
Registered: May 2009

posted July 18, 2013 12:22 PM            

---

WOHOOOOOOO!!!

Went into safe mode, used the link provided by 7th guardian and NORTON IS GONE!!!!

Thank you ALL!!!!

IP: Logged

Posts: 932
From: past, present, and future
Registered: Aug 2010

posted July 19, 2013 12:25 PM            

---

Awesome you got it to work properly! Keep try with some of the mentioned anti viruses to try to take off the rest of the hidden bugs. I have tried setting back to system restore, but that just seems to be a small bandaid.

IP: Logged

Posts: 29995
From: Saturn next to Charmainec
Registered: Apr 2009

posted July 20, 2013 04:24 AM            

---

Glad you fixed it!

IP: Logged