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Author Topic:   AUTOMATED MACHINES! GAHHH!
SecretGardenAgain
Knowflake

Posts: 1254
From:
Registered: Jun 2005

posted January 11, 2007 03:03 PM     Click Here to See the Profile for SecretGardenAgain     Edit/Delete Message
After being virtually acne free for ten years I have four pimples which popped up in the past 24 hours. SOB SOB. If any of you read the India thread in GU you would know one reason why at least lol. Another reason being Im on a prohibitive diet which is making me nuts. A third reason is automated customer service. GAH!

I called an airline company because they did not credit three quarters of my trip abroad last year. (Its completely their mistake), if they DO credit it, after one more international trip (which Im making right now--flying out in four days), I would get a free international ticket.

Anyhow so I call and after going through about four 'press blah if you want blah. Press bloo if you want bloo.' menus the guy says, 'Please say if you'd like to contest uncredited miles, or report an error in the number of miles?' I say 'contest uncredited miles' He says 'Im sorry I did not understand that. Please say it again' I repeat like four times. He still doesnt understand. As if its not bad enough we have to talk to machines, now we have machines that are hard of hearing too.

Then I say HEY YOU JERK JUST LEMME TALK TO A HUMAN WOULD YOU and he says "Sure! Let me transfer you to a representative." So i thank my lucky stars, thinking that maybe I'll actually talk to someone who comprehends what Im saying. Then I get transfered to ANOTHER automated system but this time the voice is female . LOL What do these people think I am an idiot? Just transfering to another voice within the automated system is not talking to a representative.

So the new 'representative', really a different automated voice, takes another ten or so minutes and finally says 'Ok! Please wait while I transfer you to the next available representative.' Elevator music plays for the next five minutes, except every fifteen seconds they interrupt and say 'Your call is important to us. Your call will be answered in the order that it was received!'

When I finally get a human being on the line, the woman was so unhelpful, and speaking from some foreign call cente,r I think either India or China but honestly I could not place her accent so she could be from anywhere (normally I get indian accents immediately), she could barely understand me and I could barely understand her. Kind of like when you drive through a fast food place and the person at the other end speaks this Spanglish that intimidates the bajeepers out of you and leaves you confuddled about what you really wanted in the first place. The guy at the drive through tells you your total is 'thwoe savent saven' and it could be 2.77 or 3.77.

ANYWAYS back to the customer service call. The woman tells me that I could be well making up the fact that I went from Frankfurt to Cairo and back if I didnt have my boarding pass. Who keeps their boarding passes from six months ago anyway ? I told her look my travel agent has a copy of the ticket issued, and its not possible that I can not be in their SYSTEM as having traveled from point A to B and back. I live in CA. How does she think I got from CA to Frankfurt? I dont drink red bull and I dont have wings. And while shes at it, she might tell me what kind of ticket from frankfurt to cairo and back costs 1500 dollars?

Anyways Im totally disappointed in our customer service in this country itsl ike it doesnt exist anymore. Apparently no one is available to provide CS so we have to outsource it to places where people can't speak english, have no sympathy for the customer, and will not make any concessions even whent he company is CLEARLY wrong. They live by the golden rule part II: Do unto others before they can do unto you.

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SecretGardenAgain
Knowflake

Posts: 1254
From:
Registered: Jun 2005

posted January 11, 2007 03:07 PM     Click Here to See the Profile for SecretGardenAgain     Edit/Delete Message
Sorry for the rant but I know others relate.... Soon theyre going to have to say that 'Please wait till I transfer you to a Homo Sapien' before people believe that indeed they are going to talk to a human being.

And if anyone has Dish Network their customer service sucks b@lls as well. Regardless of WHat your problem is even if it is completely unrelated to technical difficulties, they make you go through a prompt where you mess with your leads and replace them etc before they let you talk to a person. And then they switch prices on you and apparently have fees for everything like service calls even. Cheapskates.

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Bluemoon
Knowflake

Posts: 4456
From: Stafford, VA USA
Registered: Feb 2005

posted January 11, 2007 03:08 PM     Click Here to See the Profile for Bluemoon     Edit/Delete Message
I feel your pain, Secret.

LET ME SPEAK TO A HUMAN, PLEASE!!!!!

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libraschoice7
Knowflake

Posts: 1976
From: Arizona
Registered: Jul 2006

posted January 11, 2007 03:12 PM     Click Here to See the Profile for libraschoice7     Edit/Delete Message
Oh my gosh, I know your pain, especially when there is problem with my credit card bill and it's cycle, and I really need to talk to a live person. Those darn automated machines are there waiting on the other end of the phone just **** us off!

------------------
Sun in Libra
Moon in Cancer
Jupiter in Cancer
Venus in Virgo
Mars in Cancer
Ascendant in Cancer

I "FEEL" therefor I am

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BornUnderDioscuri
Knowflake

Posts: 2560
From: Never Never Land
Registered: Oct 2006

posted January 11, 2007 04:18 PM     Click Here to See the Profile for BornUnderDioscuri     Edit/Delete Message
OMG u gotta love this, my college calls me up and tells me my credit card was rejected and if i dont pay soon my classes will be cancelled (which were impossibly hard to get). SO i call the card company and after a good 15 mins with machines i get a rep who tells me they did a random security check, called me, didnt reach me and figured something is wrong so they canceled the card. I was like WATTTTTT!!! So they say dont worry fix everything up, all's cheery. So i call back my college, cant reach them, more of these machine craps. So then i have to go there, and its reeeeally reeeeally far took me a good 2 hrs to get there blha blah. FIgure i pay my bill ok, i go to pay they tell me (after 10 mins in line) to go to a diff window, i go there stay another 5 minutes the lady is in no hurry to find my bill. She does eventually and then tells me to pay i have to go back to the first windwo....the line got bigger....20 more mins later i whind up using the same credit card to pay the damn bill i thought i paid 2 weeks ago...wonderful right? People arent much bettr

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Dulce Luna
Knowflake

Posts: 4598
From: The Asylum
Registered: Mar 2006

posted January 11, 2007 04:21 PM     Click Here to See the Profile for Dulce Luna     Edit/Delete Message
Oh God...same thing happens to me when trying to get a hold of a representative at the friggin bank to comfirm my loans...or the time about two years ago when I wanted to get a hold of the public transport system in my state because I had lost my phone on the bus. Keep on getting one automated voice machine after another.

And voice machines that are hard of hearing? Thats a first.....

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thirteen
Knowflake

Posts: 1107
From: Rochester Hills, MI USA
Registered: May 2004

posted January 11, 2007 04:25 PM     Click Here to See the Profile for thirteen     Edit/Delete Message
I know, there must be a better way. This is a pet peeve of mine and... btw we are thinking of giving up Dish Network and going back to cable. Phooey on them!

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