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Author Topic:   What would you do?
trillian
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Posts: 4050
From: The Boundless
Registered: Mar 2003

posted April 28, 2004 09:55 AM     Click Here to See the Profile for trillian     Edit/Delete Message
You're in a lovely little natural foods shop, also specializing in all sorts of healthy items, herbs, soaps, etc.

You check out, make some small talk, pay for your items.

...get to your car, and realize, you haven't been charged for a $20 item.

What would you do?

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Aphrodite
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Posts: 4992
From:
Registered: Feb 2002

posted April 28, 2004 10:08 AM     Click Here to See the Profile for Aphrodite     Edit/Delete Message
Go back and pay for it.

P.S. Because companies will make up for inventory losses by putting it back into the price consumers pay. Multiply 1 loss by several hundred customers a day, times how many stores are operating . . . the loss is significant.

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pidaua
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Posts: 7314
From: Schweinfurt to Grafenwoehr all within 6 months LOL
Registered: May 2002

posted April 28, 2004 11:23 AM     Click Here to See the Profile for pidaua     Edit/Delete Message
I'd go back - I always do. I just feel it is not right to keep it because that sales person may be held accountable for the item.

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dorkus_malorkus
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Posts: 1061
From: Hopelessly lost........
Registered: Jun 2003

posted April 28, 2004 11:27 AM     Click Here to See the Profile for dorkus_malorkus     Edit/Delete Message
Go back and pay. Well unless the cashier is a prick. Well, no I would still go back and pay

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lioneye68
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Posts: 6062
From: Canada
Registered: Apr 2003

posted April 28, 2004 12:41 PM     Click Here to See the Profile for lioneye68     Edit/Delete Message
Hmmm. That just doesn't happen to me. I'm always pretty sure what the total SHOULD be before they tell me, so I'd probably be like "What? That's not right" right then and there. That HAS happened, numerous times. Sometimes too low, sometimes too high... I have to know, because I have pretty tight limits on how much I'll allow myself to spend.

But if it DID happen...I would... hmmm. Would I go back in and pay?? I'd be lieing if I said ABSOLUTELY! WITHOUT A DOUBT! Apparently, I'd struggle with it. Consider it a lucky break, and just leave, or be honest and go back in...?

I have to tell you...I'm not sure. How's that for an honest answer? It's not an answer at all, really.

But thanks for making me think about it, Trill.

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Eleanore
Moderator

Posts: 2512
From: Japan
Registered: Aug 2003

posted April 28, 2004 12:44 PM     Click Here to See the Profile for Eleanore     Edit/Delete Message
I would go back and pay for it, as well. Whether or not anybody even noticed the item was missing/not paid for, my personal ethics wouldn't let me just accept it as their mistake and not my responsibility.

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"You must be the change you wish to see in the world." - Ghandi

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Harpyr
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Posts: 2255
From: land of the midnight sun
Registered: Dec 2002

posted April 28, 2004 01:32 PM     Click Here to See the Profile for Harpyr     Edit/Delete Message
First off, like lioneye, I would notice right away since I too operate with limited amounts of $ to spend. I would probably say, 'hey, you missed something'.


Now.. were this not some locally owned lil health food store but instead a monolithic store like WalMart, I'd probably have little qualms keeping my mouth shut and walking out without saying anything with no regrets.
May seem a contradiction in ethics but it makes sense to me. *shrug*

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He not busy being born is busy dying :::Bob Dylan

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juniperb
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Posts: 6830
From: Blue Star Kachina
Registered: Mar 2002

posted April 28, 2004 01:35 PM     Click Here to See the Profile for juniperb     Edit/Delete Message
Like Lioneye, it don`t happen to me. The Cappy rising watchs every ring up.

I can say that I thought I didn`t get a package of yeast once and called the store. The next time I went in, they gave me another one. Days later, I opened my magazine purchased at the same time and the yeast was between the pages I returned the yeast & apologized. So does that count?

juniperb

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If having a soul means being able to feel love and loyalty and gratitude, then animals are better off than a lot of humans. ~James Herriot

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trillian
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Posts: 4050
From: The Boundless
Registered: Mar 2003

posted April 28, 2004 01:46 PM     Click Here to See the Profile for trillian     Edit/Delete Message
Sure it counts, Juni.

I did walk back in, pointed out the error, and paid for the item. I had been distracted chatting, but as I walked out the door I realized the total didn't seem right. My car was parked right in front, and I checked my receipt...

For me, knowing and not paying would have been bad karma. BUT--a friend of mine says the good karma was receiving a little gift from the Universe. She would not have paid.

I have no idea which answer is the right one!

Lioneye and Harpyr, I would probably struggle if it had been a Wal-Mart...but all that Catholic upbringing is hard to get rid of!

Now...if I had found a plain brown bag stuffed with money...I doubt I'd try to find an owner or turn it to the police. I'd consider that a gift from the Universe!

Thanks for all your wonderful honest replies.

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juniperb
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From: Blue Star Kachina
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posted April 28, 2004 01:52 PM     Click Here to See the Profile for juniperb     Edit/Delete Message
Trillian, I don`t think that yeast would have made it back to a Wal Mart either. It`s 55 miles away.

The purchase was from the grocery store in the village. He`s too small to take hits like that.

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If having a soul means being able to feel love and loyalty and gratitude, then animals are better off than a lot of humans. ~James Herriot

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lioneye68
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Posts: 6062
From: Canada
Registered: Apr 2003

posted April 28, 2004 01:56 PM     Click Here to See the Profile for lioneye68     Edit/Delete Message
Oh, yeah...I would Sooo keep the bag of cash. Gosh, I WISH that would happen.

I think if the store was a privately owned little shop of handmade items and whathaveyou, I'd go back in and pay. But, if it were McDonalds, or Walmart or one of those giants...I'd thank the universe for the little break and keep it.

Is that wrong? Probably.

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Harpyr
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From: land of the midnight sun
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posted April 28, 2004 02:25 PM     Click Here to See the Profile for Harpyr     Edit/Delete Message
not in my book, lioneye..

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He not busy being born is busy dying :::Bob Dylan

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pixelpixie
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From: Ontario Canada
Registered: Jun 2005

posted April 28, 2004 02:31 PM     Click Here to See the Profile for pixelpixie     Edit/Delete Message
Nor mine. Same thing here. It is most certainly conditional for me too.

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juniperb
Knowflake

Posts: 6830
From: Blue Star Kachina
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posted April 28, 2004 02:45 PM     Click Here to See the Profile for juniperb     Edit/Delete Message
This reminds me of a question asked as a kid.

If you had a close relative in China, you heard relatives talk about her but didn`t know her. Grandparents died and left her one cool million $$. Now you would be next in line to inherit if she died.

AH, look you have a China button. A simple quick press of the button blows up the rich Chinese relative and you`re a million $$ richer.

Would/could you press the button?

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If having a soul means being able to feel love and loyalty and gratitude, then animals are better off than a lot of humans. ~James Herriot

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pixelpixie
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From: Ontario Canada
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posted April 28, 2004 02:47 PM     Click Here to See the Profile for pixelpixie     Edit/Delete Message
Nope.

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WychOfAvalon
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Posts: 633
From: Los Angeles
Registered: Feb 2003

posted April 28, 2004 03:17 PM     Click Here to See the Profile for WychOfAvalon     Edit/Delete Message
It does depend.

I think what a someone mentioned is probably true. If it were a small store (like one of my favorites - Raven's Flight) I'd most likely go back and pay for it.

If it were a huge chain I would go back and pay for it IF I wasn't hurting financially. If I was really struggling that month I'm sort of embarrassed to say I might just overlook the $20 and hope that the Universe meant for me to have that extra cash.

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Nephthys
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Posts: 3800
From: California
Registered: Oct 2001

posted April 28, 2004 03:29 PM     Click Here to See the Profile for Nephthys     Edit/Delete Message
OH MY GOSH!!!!!!! I am **always** overcharged for items on sale, charged double or triple if I only bought 1 item, or I have come home and found an item not in the bag!!!!!!! So, now, every time I go to any store, I watch the register as they are ringing it up, when they hand me the receipt I stand there and scan it over.

Often, it's too much trouble to drive back to the store because you have to deal with traffic and parking.

Since I'm complaining, I'll add that I always ask baggers to "please pack lightly". Well NO ONE has any idea what "light" means. I always have to tell them, "no that's too heavy", etc. Often times I bag myself because no one seems to understand what "please pack lightly" means.

If it happened to me, and it was a large nationwide store, I might also think the Universe was giving me a gift, for all the times I've lost money due to overcharged or missing items. However, I must live with a clear conscious so due to that, would have to go back and tell them. If it was a little health food store like you say, I would rush back in and tell them, as I would feel like I was stealing, as little stores count on every sale they can get.

Oh my gosh, what ever happened to the free bra I was supposed to get? I bought 3 at Macy's and was supposed to get the 4th free (by mail); still never got it.

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lioneye68
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Posts: 6062
From: Canada
Registered: Apr 2003

posted April 28, 2004 03:34 PM     Click Here to See the Profile for lioneye68     Edit/Delete Message
Yeah, I never got the $50 rebate I was suppose to get for my scanner/printer/copier that I bought in January. I followed all the instructions and included all the things they asked for. Haven't heard a thing from them yet. It's been almost 4 months now. I'm not holding my breath, that's for sure.

Sorry...not trying to turn this into a bitc# session or anything. Neph just reminded me of that.

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lalalinda
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Posts: 3291
From: nevada
Registered: Jun 2005

posted April 29, 2004 12:01 AM     Click Here to See the Profile for lalalinda     Edit/Delete Message
Go back, bad karma if you don't, you'll end up losing something far more valuable in the end. Besides karma also rewards.
Anyway doesn't it just make you feel, a cut above?

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Harpyr
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Posts: 2255
From: land of the midnight sun
Registered: Dec 2002

posted April 29, 2004 01:00 AM     Click Here to See the Profile for Harpyr     Edit/Delete Message
eh. my notion of how karma works is more complicated than that. not to mention my deep disgust for wal-mart.. but that's just me. all we can do is listen to our own s-ELF.

I most certainly would not push that button tho! However, I may consider getting to know my close relative better..

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The role of religion is to comfort the afflicted and afflict the comfortable. :::P.T. Barnum

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juniperb
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Posts: 6830
From: Blue Star Kachina
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posted April 29, 2004 01:08 AM     Click Here to See the Profile for juniperb     Edit/Delete Message
Harypr, that was my choice too ... best buds we`d be

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If having a soul means being able to feel love and loyalty and gratitude, then animals are better off than a lot of humans. ~James Herriot

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lioneye68
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Posts: 6062
From: Canada
Registered: Apr 2003

posted April 29, 2004 01:40 AM     Click Here to See the Profile for lioneye68     Edit/Delete Message
Push a button to kill my nameless faceless Asian cousin? Of course not. I'm pretty sure there would be a huge karmic penalty to pay if I were to do that, which the money couldn't even begin to compensate for.

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juniperb
Knowflake

Posts: 6830
From: Blue Star Kachina
Registered: Mar 2002

posted April 29, 2004 07:49 AM     Click Here to See the Profile for juniperb     Edit/Delete Message
Lioneye, can you imagine being 10 years old and asked this question?

Raised a fundamentalist, just pondering it made me a murderer (thoughts being devil induced deeds). I was pretty worried about packing my bags for hell.

Anyhow, nope, no button for me either.

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If having a soul means being able to feel love and loyalty and gratitude, then animals are better off than a lot of humans. ~James Herriot

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trillian
Knowflake

Posts: 4050
From: The Boundless
Registered: Mar 2003

posted April 29, 2004 09:23 AM     Click Here to See the Profile for trillian     Edit/Delete Message
juni, my family was Catholic, but had something of the same mentality, that if you think something, it's the same as doing it. Sheesh.

Nah, I wouldn't push any buttons either. And I have already chosen to get to know close relatives that I didn't know existed.

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pidaua
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Posts: 7314
From: Schweinfurt to Grafenwoehr all within 6 months LOL
Registered: May 2002

posted April 29, 2004 12:45 PM     Click Here to See the Profile for pidaua     Edit/Delete Message
I would go back regardless if it is a small store or chain. Especially -since we don't know who will be held responsible.

For example, is the sales clerk going to be docked for the item not being scanned when an inventory is done? Or how about the new chips they are putting in packages - the chips sends information as it leaves the store or is scanned - that helps the computer log the inventory.

What about the manager - will he or she be held accountable. What if they are trying to make ends meet and they have to pay out of pocket?

As to the cash in China. It's not mine. Regardless if I am next in line - cosmically speaking it was money that I never had therefore I never lost it and to kill for it would just be stupid.

Here is something really goofy about me. My company put on a sales meeting /presentation dinner. I had my assistant fill out the tip and sign the receipt. Then I was going through my expenses and realized the dimwit only tipped the waitress 10 percent for all she had done (it was in Idaho a small town where they don't automatically put an 18% gratuity on bills). That lady had busted her butt for us. So even though I was leaving in a few hours to fly back to Maryland, I used the hotel stationary, made a copy of the check and made the tip equal to 25% in cash. I was mortified that we could have left town (and that lady never would have seen us again) without paying her.

It just felt like the right thing to do.

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